Per-distributor SLA settings used for dispatch overdue detection, delivery lateness evaluation, and chaser routing.
| Distributor | Region | Fulfilment Endpoint | Dispatch Window | Delivery Window | Measurement | Chaser After | Timezone | Working Days Only | Urgency | |
|---|---|---|---|---|---|---|---|---|---|---|
| Nordstrom | US | GWW | 24h | 5 days | Order placed | 4h | US/Eastern | Yes | High | |
| Macy's | US | GWW | 24h | 3-5 days | Order placed | 4h | US/Eastern | Yes | High | |
| Debenhams | UK | Noatum | 48h | 7 days | Dispatch confirmed | 8h | Europe/London | Yes | Standard | |
| Nordstrom Longview | US | Cart.com | 24h | 5 days | Order placed | 4h | US/Central | Yes | High | |
| Bloomingdales | US | GWW | 24h | 5 days | Order placed | 4h | US/Eastern | Yes | Standard | |
| FGH D2C | UK | Noatum | 48h | 7 days | Dispatch confirmed | 8h | Europe/London | Yes | Low | |
| Needle and Thread | US | GWW | 24h | 5 days | Order placed | 4h | US/Eastern | Yes | Low | |
| Florere | UK | Noatum | not set | not set | — | — | — | — | Needs config | |
| BrandAlley | UK | Noatum | not set | not set | — | — | — | — | Needs config | |
| Zalando DK | UK | Noatum | not set | not set | — | — | — | — | Needs config | |
| Very | UK | Noatum | not set | not set | — | — | — | — | Needs config |
SLA Config Fields
Dispatch Window — Hours from order placement (or dispatch target) within which the fulfiller must ship.
Delivery Window — Days from dispatch within which the customer should receive the order.
Measurement Basis — What the SLA clock starts from: order placed, dispatch confirmed, or dispatch target date.
Chaser Trigger — How soon after the dispatch window expires the first chaser email is sent via n8n.
Working Days Only — Whether weekends and holidays are excluded from SLA calculations.
Urgency Tier — Determines alert priority: High = immediate Slack alert, Standard = daily digest, Low = weekly report only.
Stored in distributor.config JSON field. Populated from Anja's SLA spreadsheet.